Hostage negotiation techniques

Hostage negotiation techniques


Summarizing validates for the person that they have been heard and understood. By labeling and acknowledging their emotions, it helps restore the balance. We rarely put more than one idea into a single text message, or even an entire text thread. We teach the LENS model Law Enforcement Negotiation Stairway to police negotiators which reminds our negotiators to slow it down and much like it makes more sense to take one step at a time when going up stairs, it makes sense to take one step at a time when attempting to gain voluntary compliance. Only after you've gotten through these, and gathered some basics on the individual--their age, gender, hometown--can you start to tailor a conversation specifically to them. Saying "no" makes a person feel protected and therefore more willing to participate in a conversation.

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Hostage negotiation techniques. We are all involved in crisis situations, learn the skills to get out of them.

Hostage negotiation techniques


Summarizing validates for the person that they have been heard and understood. By labeling and acknowledging their emotions, it helps restore the balance. We rarely put more than one idea into a single text message, or even an entire text thread. We teach the LENS model Law Enforcement Negotiation Stairway to police negotiators which reminds our negotiators to slow it down and much like it makes more sense to take one step at a time when going up stairs, it makes sense to take one step at a time when attempting to gain voluntary compliance. Only after you've gotten through these, and gathered some basics on the individual--their age, gender, hometown--can you start to tailor a conversation specifically to them. Saying "no" makes a person feel protected and therefore more willing to participate in a conversation. Hostage negotiation techniques

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2 thoughts on “Hostage negotiation techniques”

  1. In police situations, we are there to negotiate and try to resolve the immediate crisis at hand. As you can imagine, their work entails a wide variety of situations ranging from noise disputes between neighbors to million dollar contract disputes and hostage incidents where lives are at risk.

  2. Summarizing is an extended version of paraphrasing. Summarizing validates for the person that they have been heard and understood.

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